Support
Our in-house support team is on-call and ready to assist Coraid users with issues, whether you’re new to Coraid software or have been a customer since 2005.
Our in-house support team is on-call and ready to assist Coraid users with issues, whether you’re new to Coraid software or have been a customer since 2005.
Coraid support will help with:
Business Day* | Mission Critical | ||
Business Day | ✔ | ✔ | |
Weekend Day | ✔ | ||
24/7 | ✔ | ||
✔ | ✔ | ||
Phone | ✔ | ||
*Business Day is included for free with subscription purchase. |
If you have further questions about your currently supported Coraid appliances, please don't hesitate to email the Coraid support team directly at support@coraid.com.
pwzm
.
System Event Log
line, and hit Enter.
SEL Components
setting to
Enable
.
BMC network
configuration
settings.
Update IPMI LAN Config
setting
to
Yes
.
Configuration Address source
setting to either
Static
or
DHCP
,
then hit Enter.
DHCP
was chosen in step [9], ignore this step. If the
setting chosen in step [9] was
Static
,
set the
Station IP address
,
Subnet mask
, and
Gateway IP address
settings appropriately.
Save and Exit
tab, then Down Arrow to select
Save Changes and Exit
,
then Enter to make it save and reboot.
The ethdrv-diags script was authored by the support team to assist in identification of possible problems in the following areas regarding an AoE initiator: AoE module issues, version issues with the operating system and/or AoE software, networking issues, hardware issues, AoE mounting issues, Coraid HBA issues.
Assuming your initiator has Internet access, these commands will
download the script to your /tmp directory. If your initiator does
not have Internet access, you'll need to manually copy the script to
your initiator in lieu of step one.
root@initiator:~#
cd /tmp && wget
http://coraid.com/ethdrv-diags
root@initiator:~# chmod +x /tmp/ethdrv-diags && /tmp/ethdrv-diags
Lastly, send the generated file to support@coraid.com for review.
Coraid, Inc. went out of business in 2015, but its intellectual property and trademark were purchased by SouthSuite, Inc., the AoE inventor Brantley Coile's new company.
The SouthSuite support team can assist with classic Coraid systems going back to 2005 because they have one thing no other company has: the inventor of the original technology, Brantley Coile, by their side!
In order to better help former Coraid clients, we’ve published slightly updated versions of the original hardware manuals from the days when Coraid, Inc. assembled and sold hardware along with useful administration guides.